Billing policy

OptiqAI refund and cancellation policy

Subscriptions can be cancelled at period end, while refunds are limited to specific billing or delivery failures.

Key details

Subscription access stays active until the current billing period ends.
Credit packs are generally non-refundable.
Refund exceptions cover technical delivery failures, duplicate billing, unauthorized charges, and major service outages.
Valid refund requests should be submitted within 7 days of the charge.